Service Area

We are located in Southeast San Antonio, Texas and serve party/event locations within the city of San Antonio.  In the event we are able to accommodate a location outside of San Antonio (Fair Oaks Ranch, Leon Springs, Helotes, Selma, Schertz, etc) additional travel fees of a minimum $10. will apply based on exact mileage to the party or event location. We currently do NOT serve Cibolo, Floresville, Lytle, Atascosa, or New Braunfels or any other areas further than these locations.

 

Your Party Details

Currently for time efficiency and accuracy all bookings are done online. We do NOT take any bookings over the phone. First, please fill out the contact form on our Contact page.We will need to know your exact party address, preferred character arrival time, character and package choice to determine availability or to send you a deposit invoice if you choose to book. We cannot make a booking without receiving ALL of this information. Once you let us know you would like to make a booking and we have agreed upon all of the party details, a deposit invoice will be emailed to you. Until that time, a time slot is open and available to anyone else who wants to book. Once the deposit has been paid, your booking is confirmed and the details cannot be changed as we book all appearances back to back and availability is based on character, appearance time, and time and distance to each location. Your deposit covers the party details listed on your deposit invoice only, if the date or time needs to be changed it may require another booking deposit as we may have already turned down clients for your originally requested time slot. After booking, be sure to let us know if there is a gate code to get into the community of your party.

 

Deposits

Your booking deposit secures your date and time for your character appearance. Any time slot stays open to all other clients until the deposit has been paid. For our birthday party appearance package the deposit amount will vary depending on the package chosen. Please make sure you are ready to pay your deposit at the time of inquiry/booking as we cannot extend your deposit invoice for any reason if we get another client wanting to book for the same date/time. The deposit cannot be refunded for any reason unless the performer needs to unexpectedly cancel. Please remember this when booking. If you need to cancel or reschedule we will try to work with you for another date and time, but please remember our schedule can get very tight and we may not be able to accommodate another date and time for your location. When your character appearance is booked we turn away all other potential clients for that time. Deposits are paid through PayPal through an invoice we email to you. You do not need a PayPal account to be able to pay the deposit invoice. Please remember that by paying your deposit, you show that you have read and agree to all appearance details in your invoice as well as all information on this page as well as all other pages of our website.

 

Child Guest Count

Babies and boys DO count unless they will be in a separate room from the character. 75% of the time boys and babies will be involved in either games, face painting, and photo opportunities and every child takes up time. Do make sure to include them in your child guest count as the package you choose may have a maximum limit. There will be an additional $15. fee if there are more children present than the package allows for and we may NOT be able to complete all package activities with all child guests if more than the maximum allowance choose to participate in any activity. The fewer children there are, the more we will be able to fit into the party and the more one on one time each child will have with the character.

 

Indoor Appearances

 Due to hot weather and our costumes and wigs we do not do any outdoor only parties during June-September. If you are having an outdoor party but wish to book one of our characters, the character and children must be indoors in an air conditioned area during the duration of the appearance. We have a high-energy routine which would be too much for children to enjoy while in the heat.  We can do parties at home residences or other venues that will allow an outside character entertainer.  If not having your event at a home residence please make sure to name the specific venue on the contact form along with the exact correct address of the venue. Please note that if having your party/event at a public venue, all package activities may not be completed.

For Fall/Winter months: Outdoor character appearances under a covered and shaded area are allowed in October-April. If the character will be placed on grass please do not have the grass cut on the day of the party as it can cause grass stains on our costumes. Our character cannot be placed in rain, mud, gravel, areas unsanitary or with stickers, or within 30 feet of smoke. 

 

Booking Days/Times

We currently book for any day of the week starting at 10am. Booking times are currently free of choice, appearances are booked back to back as we only leave time in between parties for  costume change and travel time to the next event. The first to book on a certain day will be able to have first pick of time.

 

Performance and Routine

Your package includes all and only what is listed in the package details. Key requirements for the package will be listed at the bottom of the package details, please note that all information listed here on our Booking Info. page as well as all other pages of our website also pertain to all packages and appearances we do. Our princesses and character impersonators arrive already in costume and ready to entertain at your party and do not need any 'set-up' time beforehand. The character will call the phone number provided by the client upon arrival at your party/event. If there is no answer after two calls, the character will proceed to enter the house/area of the party/event. We bring an assistant that will help set up supplies, receive payment, take photos, and answer any business related questions. Please note that any photos we take may be used for advertisement/promotional purposes on our website or social media unless we are asked through email not to. 

 

Final Payment

The remaining balance due will be paid to the character assistant in CASH by the end of the appearance on the day of the party/event. Please remember we do not accept any other forms of payment. Please have the payment given to the assistant before the end of the appearance as we are on a schedule and each appearance is timed. We need to make sure we get to our other appearances on time as well. If you will be busy with the cake, etc. by the end of the character appearance please make sure to pay the balance beforehand or at the time of the character's arrival. Please also note that we do NOT carry change.

 

Child Supervision

Please remember during the appearance that your character performer is an entertainer only and children should be supervised by parents at ALL times. Please make sure children are in no way damaging the character's costume or supplies or run off with any materials. It is especially crucial that the children do not tamper with our music system. If it gets damaged or broken, you, the client, will be responsible for the cost in replacing the music system or for replacing ANY items that are damaged or not returned back to us. Please also remember that our face painting supplies are not to be touched by anyone except the performer and assistant. Our assistant does her best to keep an eye on things but each child does need to have a supervisor as our assistant also has to help out the performer throughout the appearance.

 

Rights and Safety

Please remember that we are in no way responsible for any property damages or injuries among the children/guests during our appearance. We are also not responsible for any allergic, or rare physical reactions to our face paint or ANY of our other supplies used in our appearance. Please note that we reserve the right to cancel any appearance due to personal emergency, or serious or contagious illness or injury of the performer or the performer's family, or because of bad weather which may compromise our ability in getting to your party safely. This is the only situation in which a full refund of the booking deposit will be given.  Please note we have the right to leave any appearance at any time that we find to be unsafe. This includes but is not limited to any appearance where vulgar verbal remarks or physical gestures are made towards or in reference to the performer/assistant or any appearances where verbal or physical violence or crime of any kind is being witnessed/heard by the character/assistant. Please note we reserve the right to cancel any appearance at any time which we feel may be detrimental to our reputation, that we feel is not family-oriented, or involves any other entertainers that we do not feel comfortable being in the company of or did not agree to work with. If having any other entertainment at your party please let us know PRIOR to booking with us. Please note we reserve the right to cancel/depart any appearance at any time that we find is not in agreement to our Booking Info. and Terms, contract, and/or Entertainment Agreement. Please note that we reserve the right to cancel any appearance at any time that promotes causes/ideas/events that we do not personally agree with or wish our company to be associated with.

 

Princesses and Characters We Offer

We offer the most authentic princesses in San Antonio, TX! Our princesses and characters are inspired by various sources including the original creators,  various interpretations, and they include unique traits Fairytale Friends of San Antonio has created. Please note that when you hire Fairytale Friends of San Antonio that we do not offer licensed characters or licensed fairytale princesses.

 

 

*By booking a character appearance with Fairytale Friends of San Antonio, you confirm that you agree to all booking info. and terms regarding our princesses, characters, impersonators, guidelines, and all services and forms of children's entertainment provided to you at your party or event.

 

 

 

 

 

Disclaimer: We represent fictional storybook characters of public domain and are in no way affiliated with any major theme parks/brands and do not violate any copyright laws. Any likeness to copyrighted characters is not by design. We are a legal and legitimate tax-paying business. Our characters are only to be presented by the names we use. Thank you!